1 Overview
Biltmore Motor Corp. ("we," "us," or "our") operates the Biltmore Motors platform on this website. As a data controller, we are responsible for how your personal data is collected, processed, and stored. This Privacy Policy applies to all users of the Biltmore Motors website, mobile applications, and related services.
By using Biltmore Motors, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our services.
2 Data We Collect
We collect the following categories of personal data:
- Account Data: Name, email address, phone number, company name, and country.
- Identity Verification: Government-issued ID, business registration documents, and tax identification numbers (required for bidding above certain thresholds).
- Transaction Data: Bid history, purchases, sale documents, invoice records, payment records, and delivery review records.
- Technical Data: IP address, browser type, device identifiers, operating system, and pages visited.
- Communication Data: Messages exchanged with Biltmore Motors support through the platform.
- Usage Data: How you interact with the platform, search queries, watchlisted items, and auction activity.
3 How We Use Your Data
We use your personal data for the following purposes:
- To create and manage your account and verify your identity.
- To process bids, purchases, invoices, payments, delivery coordination, and review requests.
- To send transactional emails (auction alerts, bid confirmations, payment receipts).
- To provide customer support and resolve disputes.
- To detect and prevent fraud, abuse, and unauthorized activity.
- To improve the platform through analytics and user behavior analysis.
- To send marketing communications, where you have given consent.
- To comply with legal obligations and law enforcement requests.
4 Data Sharing
We do not sell your personal data. We may share it with the following parties:
- Payment Processors: Your payment details are shared with our payment processing partners to complete transactions.
- Logistics Partners: Shipping and delivery information is shared with our logistics network when you request shipping services.
- Service Providers: Cloud hosting, analytics, and email delivery providers who process data on our behalf under data processing agreements.
- Legal Authorities: When required by law, court order, or to protect Biltmore Motors' legal rights.
6 Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this Policy, including legal and regulatory requirements. Specifically:
- Account data is retained for the duration of your account plus 7 years after closure.
- Transaction records are retained for 10 years for tax and legal compliance purposes.
- Communication data is retained for 3 years from the date of last interaction.
- Technical logs are retained for 12 months.
7 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data (subject to legal retention requirements).
- Portability: Receive your data in a machine-readable format.
- Restriction: Request that we limit processing of your data.
- Objection: Object to processing based on legitimate interests or for marketing purposes.
To exercise any of these rights, please contact contact@biltmoremotorcorp.com. We will respond within 30 days.
8 Data Security
We implement industry-standard technical and organizational measures to protect your data, including AES-256 encryption at rest, TLS 1.3 in transit, multi-factor authentication, regular third-party security audits, and access controls limiting data access to authorized personnel. Despite these measures, no system is completely secure, and we cannot guarantee absolute security of your data.
9 Children's Privacy
Biltmore Motors is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly. If you believe a child has provided us with personal data, please contact contact@biltmoremotorcorp.com.
10 Data Storage & Processing
Biltmore Motors operates exclusively within the United States. Your data is collected, stored, and processed on secure servers located in the US in compliance with applicable federal and state data protection laws, including the CCPA for California residents and other applicable US state privacy regulations.
11 Contact & Data Protection Officer
For privacy-related inquiries or to exercise your data rights, please contact our Data Protection Officer:
Biltmore Motor Corp. — Data Protection Officer
Email: contact@biltmoremotorcorp.com
Phone: (754) 318-1376
Response time: Within 30 days
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your state Attorney General's office or the Federal Trade Commission (FTC).