When a repossessed car from Biltmore Motors is delivered, you have seven days to report documented condition issues for review under the sale terms.
This is not a general change-of-mind return. It is a structured review for documented condition issues that differ materially from the listing or sale documents.
Issues that are materially different from the listing notes, photos, sale documents, or written confirmations from our team.
Repossessed cars are used inventory. Normal wear, disclosed defects, cosmetic preferences, and delays outside our control are handled under the sale documents.
Contact us within seven days of confirmed delivery. Include your lot, invoice, delivery date, photos or videos, and a clear description of the issue.
Our team compares your evidence against the listing record, invoice, delivery documentation, and sale terms.
Contact our review team within seven days of confirmed delivery with your invoice, delivery date, and supporting photos or videos.
Specialists compare your evidence against the original listing, condition notes, sale documents, and delivery confirmation.
We reach out with next steps. You will know what we found, what we need, and how the review is progressing.
Depending on the issue, resolution may include documentation correction, repair coordination, partial adjustment, return, or refund.
Quick answers about the seven-day delivery review window and how to start a request.
Whether you need to open a delivery review or understand sale terms before bidding, our team is reachable Mon–Fri.
